Learn about the ServiceNow Integration.

This page provides an overview of what you can do with the ServiceNow integration. The documentation pages only for a limited number of integrations contain the setup steps and instructions. If you do not see the setup steps here, navigate to the Operations for Applications GUI. The detailed instructions for setting up and configuring all integrations, including the ServiceNow integration are on the Setup tab of the integration.

  1. Log in to your Operations for Applications instance.
  2. Click Integrations on the toolbar, search for and click the ServiceNow tile.
  3. Click the Setup tab and you will see the most recent and up-to-date instructions.

ServiceNow Incident Integration

ServiceNow is a popular IT services management platform. You can create Operations for Applications alert targets that surface alerts as ServiceNow incidents of different priorities (High, Moderate, Low, Planning). Incidents can also optionally be assigned to groups or categorized.